Books before arrival
Poletin collects what guests want before they arrive, books it with your partners automatically and keeps every reservation in one place.
Agentic concierge for hotels
Poletin answers questions, deals with guest requests and orchestrates reservations so your front desk can focus on who is in front of them.
See what Poletin can do for you
One concierge that answers guests, books tables and handles requests around the clock.
Writes the offer
Checks live availability in your PMS, holds the right rooms and turns the enquiry into a priced, personal offer in your hotel's voice, ready for your team to send.
Speaks every language
Replies in the guest's language, straight from your house guide, and shows your team the translation and the source.
Sells the extras
Offers a late checkout, a spa slot or an upgrade when it fits the conversation, and books it straight away.
Routes every request
One message becomes the tasks it really contains, with the right priority, on the right team, without anyone chasing.
For your team, your guests, or both.
Run Poletin behind the scenes as your front desk’s assistant, so guests only ever talk to your staff. Or let it answer guests directly on WhatsApp. Use one or both, and change it at any time.
Good morning, Anna
Friday · 42 requests handled overnight
Requests today42+12%
Avg. answer38s−21s
Offers drafted12€9,860 total
Team hours saved6.5hthis week
Needs your approval
Room 214 · Late checkout until 15:00Outside your 13:00 limit. Room isn’t needed until 17:00.
Recent activity
- Spa slot 09:00 released · Room 118
- Table for 2 booked · Zirbenstube 19:30
- Turndown 22:00 scheduled · Room 204
- AC check booked 14:00 · Room 312
Staff onlyAn assistant for your front desk.Your team asks, Poletin answers and acts. Guests never see it.
Optional · guest-facingGuests message Poletin on WhatsApp.No app to download. You decide what it handles for guests.
Your hotel, your rules.
Your house knowledge, the limits you set, and the approvals your team keeps stay in one place you own and can change at any time.
Your knowledge base.
Your policies, partners and house details. You keep them up to date; Poletin answers from them.
Your approvals.
Set the limits. Poletin brings exceptions to your team to approve, edit or decline before anything is sent.
Questions, answered
The things hoteliers ask us before they let Poletin talk to a guest.
You give it your house knowledge: arrival details, dining times, spa rules, partners and policies. Poletin answers from that, and from the live context in the tools you already run. Nothing is invented — if the answer is not in your knowledge base, it asks your team instead of guessing.
You set the limits. Anything inside them Poletin handles on its own; anything outside them becomes an approval your team can approve, edit or decline before a single word reaches the guest.
Poletin replies in whatever language the guest writes in, and it keeps the tone and the house details consistent across all of them. Your knowledge base stays in one language — the translation happens on the way out.
Yes. Poletin connects to your property management system, booking channels and internal tools so it can read live context and act on it — moving a slot, confirming a table, flagging a late checkout — instead of just describing what should happen.
Most properties are live within a couple of weeks. We import what you already have — house directory, policy documents, past guest conversations — and shape it into a knowledge base you own and can edit at any time.
Guest conversations stay yours. Data is processed in the EU, retained only as long as you need it, and never used to train public models. Our guest privacy policy spells out exactly what is stored and for how long.