Pre-arrival concierge
Tables, treatments and transfers arranged before guests arrive, booked directly with your partners.
Better guest experience. Powered by Poletin.
Poletin does the busywork, so your team can focus on hospitality. It follows your hotel's procedures, not the other way round, and takes care of guest questions, concierge bookings and room requests.
Less busywork for your team.
A better stay for your guests.
The routine requests that fill your team's day, handled before they reach the desk.
Reply to enquiries first, win the booking
Guests book with the hotel that replies first. Your priced offer lands before other hotels have opened the email.
Multilingual
Guests can write in any language and get a fluent and professional reply.
Works with your systems
Connected to your PMS, booking channels and partner tools, so Poletin can act, not just answer.
Nothing falls through the cracks
Every request becomes a task for the right team and stays tracked until it's done, across every shift.
More revenue from every stay
Late checkouts, spa slots and upgrades, offered at the right moment and booked on the spot.
For your team and your guests.
Keep Poletin behind the scenes as your front desk’s assistant, or let it answer guests directly on WhatsApp. Use Poletin in whatever configuration you prefer.
Familie Berger called: 2 adults and a toddler, 14–17 Feb. Can you draft an offer?
The Family Suite is free all three nights. Here's a draft:
Offer · Familie Berger14–17 Feb · 3 nights
- Family Suite with breakfast€1,140
- Cot in the roomFree
- Kids' club, dailyIncluded
Staff onlyAn assistant for your front desk.Your team asks, Poletin finds the answer or does the job. Guests never know it's there.
Guest-facingGuests message Poletin on WhatsApp.No app to download. You decide what it handles for guests.
Your hotel, your rules.
Poletin works with your knowledge base and asks for your approval for any sensitive matters.
It only answers from what you've told it.
Breakfast times, spa rules, partner restaurants. Update them anytime and the answers change with them.
Your team signs off on the exceptions.
Set the limits. Poletin brings exceptions to your team to approve, edit or decline before anything is sent.
Frequently asked questions
You give it your house knowledge: arrival details, dining times, spa rules, partners and policies. Poletin answers from that, and from today's bookings and availability. Nothing is invented — if the answer is not in your knowledge base, it asks your team instead of guessing.
Poletin checks with your team for anything that requires human approval, or anything it doesn't know. It will never invent anything or make decisions for you.
Poletin replies in whatever language the guest writes in, and it keeps the tone and the house details consistent across all of them. Your knowledge base stays in one language — the translation happens on the way out.
Yes. Poletin connects to your property management system, booking channels and internal tools, so it can see today's bookings and availability and actually do the job — move a slot, confirm a table, flag a late checkout — rather than just telling your team to.
You can be up and running in a day. We import what you already have — house directory, policy documents, past guest conversations — and shape it into a knowledge base you own and can edit at any time.
Guest conversations stay yours. Data is processed in the EU, retained only as long as you need it, and never used to train public models.