Guests arrive with everything booked
Dinner, spa, transfers: Poletin asks guests what they'd like before they arrive and books it with your partners. No calls to the restaurant, no sticky notes at the desk.
Better guest experience. Powered by Poletin.
Poletin does the busywork, so your team can focus on hospitality. It follows your hotel's procedures, not the other way round, and takes care of guest questions, concierge bookings and room requests.
Less busywork for your team.
A better stay for your guests.
The routine requests that fill your team's day, handled before they reach the desk.
Reply to enquiries first, win the booking
Poletin checks availability and drafts a priced, personal offer in your hotel's voice, ready for your team to send while the guest is still deciding.
Multilingual
Italian, Japanese, Dutch: guests get clear answers from your house guide, and your team sees the translation. No more copy-pasting into a translator.
More revenue from every stay
Late checkout, a spa slot, an upgrade: offered when it fits the conversation and booked on the spot. Extra revenue without a hard sell at check-in.
Nothing falls through the cracks
“The AC is noisy, and could we get more towels?” becomes two tasks, one for maintenance and one for housekeeping. Nobody chases, and nothing gets lost at shift change.
For your team, your guests, or both.
Keep Poletin behind the scenes as your front desk’s assistant, or let it answer guests directly on WhatsApp. Use Poletin in whatever configuration you prefer.
Good morning, Anna
Friday · 42 requests handled overnight
Requests today42+12%
Avg. answer38s−21s
Offers drafted12€9,860 total
Team hours saved6.5hthis week
Needs your approval
Room 214 · Late checkout until 15:00Outside your 13:00 limit. Room isn’t needed until 17:00.
Recent activity
- Spa slot 09:00 released · Room 118
- Table for 2 booked · Zirbenstube 19:30
- Turndown 22:00 scheduled · Room 204
- AC check booked 14:00 · Room 312
Staff onlyAn assistant for your front desk.Your team asks, Poletin finds the answer or does the job. Guests never know it's there.
Optional · guest-facingGuests message Poletin on WhatsApp.No app to download. You decide what it handles for guests.
Your hotel, your rules.
Poletin works with your knowledge base and asks for your approval for any sensitive matters.
It only answers from what you've told it.
Breakfast times, spa rules, partner restaurants. Update them anytime and the answers change with them.
Your team signs off on the exceptions.
Set the limits. Poletin brings exceptions to your team to approve, edit or decline before anything is sent.
Frequently asked questions
You give it your house knowledge: arrival details, dining times, spa rules, partners and policies. Poletin answers from that, and from today's bookings and availability. Nothing is invented — if the answer is not in your knowledge base, it asks your team instead of guessing.
Poletin checks with your team for anything that requires human approval, or anything it doesn't know. It will never invent anything or make decisions for you.
Poletin replies in whatever language the guest writes in, and it keeps the tone and the house details consistent across all of them. Your knowledge base stays in one language — the translation happens on the way out.
Yes. Poletin connects to your property management system, booking channels and internal tools, so it can see today's bookings and availability and actually do the job — move a slot, confirm a table, flag a late checkout — rather than just telling your team to.
You can be up and running in a day. We import what you already have — house directory, policy documents, past guest conversations — and shape it into a knowledge base you own and can edit at any time.
Guest conversations stay yours. Data is processed in the EU, retained only as long as you need it, and never used to train public models.