Your knowledge
Knowledge base4 sources connected
- House handbookPolicies and procedures
- Restaurant & spaOpening hours · 12 documents
- Local tips38 recommendations
Poletin, the AI agent for exceptional hotels
Poletin is an AI employee for your hotel. It works directly in your PMS and takes on the work your team does every day, from writing offers and chasing payments to coordinating housekeeping. Your team’s hours go to your guests, while Poletin handles work in the background.
New room enquiry received · 2 guests · 12–15 December
The work Poletin takes off your hands
Enquiries and reservations
New room enquiry received · 2 guests · 12–15 December
Guest messaging
- Guest · WhatsApp
We’re arriving around 22:00. Can we still check in?
Concierge
- Guest · WhatsApp
Can you recommend a good restaurant for dinner tonight? We’re two.
Housekeeping
- Guest · Arriving today
We’ll be there at 15:00. Could you have a cot ready for our baby?
Maintenance
- Guest · Room 108
The heating in our room isn’t working.
Your custom workflows
- Kitchen · Email
Here’s tonight’s dinner menu.
Dinner menu.pdfEnglish · 1 page
One inbox for every conversation
Your knowledge
You stay in control
Proactive workflows
Poletin works
with any PMS
Poletin learns your way of running a hotel
I’ve drafted the offer using our room rates and cancellation policy. Shall I send it to the guest?
Yes, looks great. Send it 👍
Sending it now. I’ll keep bringing offers to you for approval before sending.
Approval rule remembered
The guest reported a leaking tap in room 214. I’ve created a maintenance ticket in the PMS.
Please message maintenance too. Always notify them directly when you create a ticket.
Understood. I’ll message maintenance now and notify them whenever I create a maintenance ticket.
Procedure updated
Poletin’s impact
- Front desk time saved per week
- 25 h
- Guest requests handled automatically
- 80%
- Average time to first reply
- 10 sec
Frequently asked questions
You give it your house knowledge: arrival details, dining times, spa rules, partners and policies. Poletin answers from that, and from today's bookings and availability. Nothing is invented — if the answer is not in your knowledge base, it asks your team instead of guessing.
Poletin checks with your team for anything that requires human approval, or anything it doesn't know. It will never invent anything or make decisions for you.
Poletin replies in whatever language the guest writes in, and it keeps the tone and the house details consistent across all of them. Your knowledge base stays in one language — the translation happens on the way out.
Yes. Poletin connects to your property management system, booking channels and internal tools, so it can see today's bookings and availability and actually do the job — move a slot, confirm a table, flag a late checkout — rather than just telling your team to.
You can be up and running in a day. We import what you already have — house directory, policy documents, past guest conversations — and shape it into a knowledge base you own and can edit at any time.
Guest conversations stay yours. Data is processed in the EU, retained only as long as you need it, and never used to train public models.